Piss Ballz — Support

One person reads this. Expect a reply within a few days.

support@pissballz.com

In crisis?

This app is not therapy and cannot help in an emergency. In the app, Settings → Getting help lists crisis lines, or call your local emergency number. findahelpline.com covers over 130 countries.

Where is my data?

On your device, and in your own private iCloud if iCloud is on. We never receive it. The one exception is Friends, which is off unless you turn it on — and even then it only ever publishes your pet's name, your streak and its growth stage. Full detail in the privacy policy.

My Rollout hasn't come back

Rollouts resolve on real-world time, not on the app being open. Reopen the app after the listed return time and claim it from Home.

My streak broke and I was ill

Settings → Rough week holds your streak where it is and halves Rollout costs for seven days. You can switch it on for the week you're in, and it turns itself off afterwards. Nothing asks why.

I bought a pack and it's not there

Open the shop and tap Restore purchases under the packs. If it still doesn't appear, check you're signed in to the App Store with the same Apple Account you bought it on, then email me.

Friends

Turning off iCloud sync

Settings → [your name] → iCloud → Apps Using iCloud, and switch off Piss Ballz. The app keeps working; it just stops syncing.

Deleting everything

Delete the app, then remove its data under Settings → [your name] → iCloud → Manage Account Storage. We hold no copy of anything, so there is nothing to request from us.